Privacy Policy
At Kootenay SmiLing Denture Clinic, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and health information in accordance with applicable Canadian privacy laws.
Collection of Personal Information
We collect personal information that is necessary to provide denture care and related services. This may include, but is not limited to:
Name, address, phone number, and email
Date of birth and health history
Insurance and benefit information
Clinical records, impressions, and treatment notes
Personal information is collected directly from you, or from authorized third parties such as insurance providers, with your consent.
Use of Personal Information
Your personal information is used solely for purposes related to your care, including:
Assessing your oral health needs
Providing denture treatment and ongoing care
Communicating with you regarding appointments and treatment
Processing insurance claims and payments
Meeting legal and regulatory requirements
We do not use your information for purposes unrelated to your care without your consent.
Disclosure of Personal Information
Your personal information is kept strictly confidential. We only share your information:
With your explicit consent
With insurance providers for claim processing
When required or permitted by law
All staff members who may encounter your personal information are trained in privacy protection and understand the sensitive nature of health information.
Safeguarding Your Information
We take reasonable and appropriate measures to protect your personal and health information from unauthorized access, loss, or misuse. These safeguards include physical, administrative, and electronic protections appropriate to the sensitivity of the information.
Retention of Records
We retain patient records only for as long as required by law and professional regulatory bodies. When records are no longer required, they are securely destroyed.
Access to Your Information
You have the right to request access to your personal information and to request corrections if you believe it is inaccurate or incomplete. Requests can be made by contacting our clinic directly.
Website & Contact Forms
If you submit personal information through our website contact form, that information is used only to respond to your inquiry. We do not sell or share website information for marketing purposes.
Questions or Concerns
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.